Sep, 2017     

3PL Benchmark Assessment


To understand the performance of the various 3PL players in terms of shipments handled, reach, reliability cost for the client to identify the right logistics partner to partner with. The client also wanted to understand the broad contract terms offered by these 3PL players to the competitors of the client.

We reached out to our experts in the 3PL space to understand the performance of the key 3PL players in the market. We also understood the infrastructure capabilities of these players from the experts along with the reach in terms of pincodes these players have. We then reached out to our experts in e-tailing to identify the broad contracts and the rate cards offered by the 3PL players to them. Through our mystery shopping exercise, wherein we order 6000+ orders across 50+ pincodes in India every quarter, we identified the delivery speeds, the promise dated and compliance offered by the different players. The data from the various sourced was then triangulated and our view on the performance of the different players was shared with the client.

The findings and insights were used by the client to identify the performance of the key 3PL players and their capabilities, along with the broad contracts they have with the e-tailers. This helped the client identify the 3PL player to partner with.


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