India | ME | SEA Access My Account  

Apr, 2020     

Consumer NPS study for one of the leading eHealth players in India

The objective was to help a leading eHealth platform study the relative satisfaction of its consumers vs the leading competitors, in terms of pricing, quality, availability of products, delivery time, variety of offerings, customer service


The objective was to help a leading eHealth platform study the relative satisfaction of its consumers vs the leading competitors, in terms of pricing, quality, availability of products, delivery time, variety of offerings, customer service etc. and form a detailed understanding of what is driving the satisfaction/dissatisfaction basis in-depth consumer discussions