• Launched its Express delivery service in 8 cities in 2016, through which it delivers orders in 90 minutes. As of December 2016, 25% of the orders are express delivery
• Share of private labels has to grown to nearly 35-40%

• Shut down its operations in 9 cities in the beginning of the year 2016
• Changed model to Inventory model towards the mid of 2016

• ZopNow started offering e-grocery as a Service (SaaS) solution to large brick-and -mortar retailers towards the end of 2016
• It launched online retail stores for More and Hypercity along with their branded apps in mid 2016

• Amazon Now, which offers express delivery, launched its operations in 3 more cities (Delhi, Hyderabad and Mumbai) besides Bangalore towards the end of 2016
• Amazon Pantry, which offers next day delivery, was launched in Bangalore in September 2016 after a successful pilot in Hyderabad. Later it was launched in 6 more cities
• As of Dec’ 2016, 10-12% (and growing) of Amazon’s FMCG sales were driven by Now and Pantry

1

Desktop/Web Shopping Experience

1.Design and Look
2.Speed of Loading Page
3.Ease of Navigation
4.Product Details
5.Checkout Process
6.Payment Gateway

2

App Shopping Experience

7.Design and Look
8.Speed of Loading Page
9.Ease of Navigation
10.Product Details
11.Checkout Process
12.Payment Gateway

3

Value Proposition

13.Attractive Price and Discounts
14.Product Quality
15.Product Variety
16.Product Availability

4

Delivery Experience

17.Delivery Time
18.Packaging Quality
19.Courtesy of Delivery Executive