Dormant user assesment for an online food delivery platform

Dormant user assesment for an online food delivery platform

adminadmin

This was to help an online food delivery platform understand the reasons for users lapsing out of the platform. The engagement was driven through primary research – surveys and in-depth interviews – of dormant users to pin-point the reasons for lapsing and understand the steps to be taken to win the customers back.

The Redseer Team

Written by

The Redseer Team

Talk to usArrow right

Related Redsights

How we helped a leading investment firm evaluate a quick commerce deal 
Impact Story

How we helped a leading investment firm evaluate a quick commerce deal 

Digital Marketplaces
IndiaJun 09, 2026
Arrow right
Redseer conducted a competitive product-experience diagnostic for a leading Indian Broking Platform
Impact Story

Redseer conducted a competitive product-experience diagnostic for a leading Indian Broking Platform

Investment and Wealth Management
IndiaMay 26, 2026
Arrow right
We enabled a leading e-commerce player with decision-grade intelligence on India’s online grocery market
Impact Story

We enabled a leading e-commerce player with decision-grade intelligence on India’s online grocery market

Digital Marketplaces
IndiaJun 03, 2026
Arrow right
Redseer helped a leading home services platform decode the technology-led transformation of the sector
Impact Story

Redseer helped a leading home services platform decode the technology-led transformation of the sector

Electronics and Home
IndiaJun 17, 2026
Arrow right
Smart clicks to win India’s online groceries & general merchandise basket
Report

Smart clicks to win India’s online groceries & general merchandise basket

Digital Marketplaces
IndiaNov 24, 2020
Arrow right
Redseer enabled a leading Indian fashion marketplace to harden seller experience as a strategic moat 
Impact Story

Redseer enabled a leading Indian fashion marketplace to harden seller experience as a strategic moat 

Digital Marketplaces
IndiaMay 13, 2026
Arrow right
BigBasket’s business growth enabled by Redseer Consulting
Impact Story

BigBasket’s business growth enabled by Redseer Consulting

Grocery
IndiaJun 13, 2025
Arrow right
Guiding one of the largest digital-first food services companies in their multi-brand growth strategy
Impact Story

Guiding one of the largest digital-first food services companies in their multi-brand growth strategy

Food Services
IndiaJul 21, 2025
Arrow right
Urban Company’s growth journey shaped by Redseer strategy consulting
Impact Story

Urban Company’s growth journey shaped by Redseer strategy consulting

Electronics and Home
IndiaSep 17, 2025
Arrow right
How Redseer Helped India’s Leading Ride Hailing Player Develop and Implement its 2-Wheel Taxi Offering
Impact Story

How Redseer Helped India’s Leading Ride Hailing Player Develop and Implement its 2-Wheel Taxi Offering

Shared Mobility
IndiaJun 17, 2025
Arrow right
India’s leading e-commerce players’ growth execution strengthened by strategy consulting
Impact Story

India’s leading e-commerce players’ growth execution strengthened by strategy consulting

Digital Marketplaces
IndiaJun 13, 2025
Arrow right
How Redseer provided Strategic Advisory to leading education-focused NBFC for its Market Position Expansion and Business Growth
Impact Story

How Redseer provided Strategic Advisory to leading education-focused NBFC for its Market Position Expansion and Business Growth

EdTech
IndiaJun 13, 2025
Arrow right