Jul, 2017     

Mobile Wallets See Decline in Consumer Satisfaction by 600 bps


 

Report on Indian Wallet Industry from Q1 CY’17.

With the sharp increase in user base, the mobile wallets see a decrease in the overall consumer satisfaction. We believe this has happened due to:

  1. The new set of users not being well accustomed with apps and technology.
  2. The reduction in offers and discounts by the players.