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Jan, 2021     

Online retailers see fewer product returns

Livemint


Return orders have decreased with increasing share of prepaid orders where the return rate is lower as customers have already paid for the product and don’t want to miss the delivery of the product. Both e-commerce platforms and logistics players have made conscious effort to standardize the delivery address over the years which has resulted in reduction of return to origin orders,” said Saurav Chachan, Engagement Manager at RedSeer. 

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