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Byte-Sized Justice

BFSI

The BFSI (Banking, Financial Services, and Insurance) sector is at a pivotal moment, driven by rapid technological advancements, changing regulations, and shifting consumer expectations. We partner with new age financial institutions to optimize their operations, drive digital transformation, and enhance customer experience. We also work closely with private equity firms looking for support to identify and invest in the next wage of disruptive firms in the fast evolving new age BFSI space.

Our Offerings

Growth Strategy

We assist clients in their growth strategy, assessment of emerging opportunities, launch of fintech SuperApps, as well as new category launch

Advised an online lending player on GTM for Early wage offerings
Opportunity assessment for a leading offline B2B payment solutions provider
Assessed Indian Financial Sharing Market and emerging opportunities for a digital payment app

Consumer Value Unlock

We unlock customer value through customer experience & funnel optimization, UI/UX experience improvement, retailer experience improvement, and NPS & customer experience enhancement

B2C and B2B CX improvement for a leading neobank
Brand Track & NPS study for a leading discount broke
Merchant assessment to understand gaps in offerings for a POS player
Understanding Customer Strategy for a major co-branded credit card company

Operational Excellence and Profitability

e help clients with field force incentivization strategy design, VAS upsell strategy, and ad monetization strategy

Churn reduction of sales and collection agents- leading housing finance player
Developed a channel strategy leveraging customer behavioral insights to increase VAS upsell conversions for a leading card player
Developed an ad monetization framework for a financial super app to increase ad revenue through targeted offers

Transaction Advisory

We aid clients across M&A support, commercial due diligence for funds, road to IPO strategy & public affairs management

CDD on multiple Target across the insurance and lending value chain
IPO industry section report for multiple players across payments, insurance (General Insurer & SAHI)