3PL Sector Scorecard: Q1-CY17

redseer management consulting

  Report on Indian E-logistics Industry: DOWNLOAD HERE [email-download download_id=”5833” contact_form_id=”4548”]

Mobile Wallets See Decline in Consumer Satisfaction by 600 bps

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  Report on Indian Wallet Industry from Q1 CY’17. With the sharp increase in user base, the mobile wallets see a decrease in the overall consumer satisfaction. We believe this has happened due to: The new set of users not being well accustomed with apps and technology. The reduction in offers and discounts by the […]

Indian Food-tech Industry to Become $ 4 bn Market by 2020

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  Report on Indian Food-tech Industry.     [email-download download_id=”5839” contact_form_id=”4548”] A Definitive Guide to Indian Foodtech Trends  Buy Full Report Tech disruption in Indian Dine-In Services Buy Full Report Cloud Kitchens – The Secret Sauce to Survive in the Post-Covid Restaurant Market?   Buy Full Report

Online Fashion Consumers Continue to have Higher Satisfaction with Horizontals

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  Report on Indian fashion E-tailing Industry from Q1 CY’17. Recovering from Q4’16 and the festive sales period, the industry improved on key metrics like delivery performance. This resulted in higher customer satisfaction for both verticals and horizontals. However, horizontals continue to dominate the consumer satisfaction.  Consumer Satisfaction(NPS) with fashion e-tailers   DOWNLOAD HERE [email-download […]

E-tailing Festive GMV | How has the Category Mix Changed?

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  Report from E-tailing festive months. October’16: Electronics dominated the month due to high discounts on Mobiles and Large Appliances by top players coupled with other offers like No Cost EMI, Bank discounts etc. January’17: Although the industry remained electronics dominated, the share of fashion category increased due to the “End of season sales” organised by most […]

Taxi Aggregators Struggling to Increase the Monthly Active User Base

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Report on Online Mobility Industry from Q1 CY’17. Stagnation in consumer demand is reflected in the falling MAU numbers for the two major platforms. This indicates a slowdown in addition to new users- itself an indicator of the metro markets moving towards saturation. Monthly Active Users (On the app for leading platforms, in Millions)   […]

3PLs to See Higher Share of Non-ecommerce Shipments in 2020

redseer management consulting

  Report on Indian E-logistics Industry. Currently, leading players like FK and AZ deliver 80-85% shipments through captive arms. Unlike the big-etailers, smaller e-tailers do not create large business opportunities for 3PLs. Courier/documents business has become lucrative for new age 3PLs due to higher margins associated. While non-ecommerce shipments (like offline B2B) would be playing a critical role […]

Seller Satisfaction with Mobile Wallets Jumps Up by 1400 bps

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  Report on Indian Wallet Industry from Q1 CY’17. Seller satisfaction with mobile wallets has increased sharply from the last quarter. This has happened primarily due to: Easy of usage of mobile wallets A significant portion of sellers’ daily transaction has permanently shifted to mobile wallets. Fig1: Seller Satisfaction with Mobile Wallets   DOWNLOAD HERE […]

Fashion E-tailers See Higher Satisfaction with Sellers

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  Report on Indian fashion E-tailing Industry from Q1 CY’17. Fashion E-tailing industry saw and increase in seller NPS post sales period Reduced load on operations meant faster payments and improved experience on logistics which led to higher seller NPS in Q1’17 Major players in the industry also reduced commissions post the sales event which […]

E-tailers See 20 percentage Faster Delivery Speed Post Festive Quarter

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  Report on Indian E-tailing Industry from Q1 CY’17. Reduced operational load on the industry in Q1’17 led to shorter delivery times. Shipments handled by industry in Q1’17 were ~20% lower than Q4, leading to a faster delivery performance from both captives and 3PLs. Fig1: Average Delivery Time (days)   DOWNLOAD HERE [email-download download_id=”5860” contact_form_id=”4548”]

Driver Incentive Continue to Fall as Players Focus on Profitability

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  Report on Online Mobility Industry from Q1 CY’17. Driver incentives spending was cut sharply in the past quarter, as players started focussing more on unit economics. New Delhi and Bangalore saw the biggest incentive drop in Q1’17. Fig 1: Driver Incentive (as a % of GBV)   DOWNLOAD HERE [email-download download_id=”5863” contact_form_id=”4548”]

The Success of Amazon IHS Program

redseer management consulting

  Report on Indian E-logistics Industry from Q1 CY’17. The success of the Amazon IHS program can be judged from the fact that the store count has grown from scratch to 9,000 (as of March 2017) in three years flat, with a more than 2x growth in store count over the last one year itself. ~28% of all Amazon […]

What are the New age 3PLs doing to cope with stagnating e-tailing demand?

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Overall, Q1-CY17 followed the cyclical nature of industry and returned to levels seen in Q1-CY16. Although shipments volume and 3PL revenue reduced, e-logistics companies further diversified their portfolio and improved their unit economics.   The E-logistics industry has seen limited growth from Q1 CY’17 to Q1 CY’16. The industry experienced a slump from the previous […]

The Wallet Usage Dashboard

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  Report on Indian Wallet Industry from Q1 CY’17. Consumers are increasingly using wallets for utilities and O2O transaction.   DOWNLOAD HERE [email-download download_id=”5894” contact_form_id=”4548”]

Partner Restaurant Satisfaction Jumped up by 900 bps Driven by Business Growth Prospect

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  Report on Indian Food-tech Industry from Q1 CY’17. Partner restaurant satisfaction for food-tech players jumped up by 900 basis points from the last quarter buoyed by growth in business. Better tech integration also played a role in leading to improvement in satisfaction on key parameters.   DOWNLOAD HERE [email-download download_id=”5897” contact_form_id=”4548”]

Share of Fast Deliveries in E-tailing Jumped up by 500 bps

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  Report on Indian E-tailing Industry from Q1 CY’17. Orders getting delivered within 2 days in Q1’17 continued to increase. Reduced load on supply in Q1’17 ensured players were able to deliver more products within 2 days. Growing share of Amazon Prime orders also played a key role. Fig 1: Share of fast deliveries (% […]

Online Mobility Market will Grow 5X by 2020

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  Report on Online Mobility Industry from Q1 CY’17. For India, disruption of mainstream transport modes could see the online mobility market growing 5x (in trip terms) by 2020.   DOWNLOAD HERE [email-download download_id=”5916” contact_form_id=”4548”]

Increasing Share of Captive Shipments Poses Threat for 3PLs

redseer management consulting

  Report on Indian E-logistics Industry from Q1 CY’17. 3PLs have seen a decrease in # of shipments served through them Major e-tailers have started focusing more on their captive logistics to have a better operational control on delivery experience Leading players like FK and AZ are delivering only 15-20% shipments through 3PLs. Fig 1: […]

Food-tech Industry Sees Decline in Repeat Usage with Inflow of New Customers

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  Report on Indian Food-tech Industry from Q1 CY’17. With players looking to increase their penetration and onboarding new customers to their platform. There is a surge in new users because of Jio and overall higher adoption of the internet. And hence, repeat rate declined by about 10-15% since Q4’16   Fig1: Repeat Rate   […]

Verticals Inching Gap with Horizontals by Focusing on Tier 2+ cities

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  Report on Indian Fashion Industry from Q1 CY’17. With players looking to improve other important metrics like profitability, there has been the focus to further expand in Tier-2+ cities and hence there has been the marginal change in order share from Tier-2+ cities.                       […]

Amazon Prime Customers Twice as Satisfied

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  Report on Indian E-tailing Industry from Q1 CY’17. Prime members have much higher satisfaction compared to non-prime members for quick delivery, which is the main reason for purchasing a prime membership for more than half of the members.   DOWNLOAD HERE [email-download download_id=”5928” contact_form_id=”4548”]

Cab Supply Sees Downfall Amidst Dropping Driver Incentives

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  Report on Online Mobility Industry from Q1 CY’17. Supply crunch situation was exacerbated by drivers leaving online platforms entirely This trend was precipitated largely by continuously dropping incentives and driver incomes Drivers who left the online platforms either shifted into other (offline) driving jobs or changed professions entirely             […]

New-age 3PLs are Innovating to Improve Unit Economics

redseer management consulting

  Report on Indian E-logistics Industry from Q1 CY’17. Increased dependence on Kirana stores and other local stores are being used for last mile delivery Pioneered by Amazon, use of local shops’ workforce for last mile delivery for nominal fees has helped in improved delivery performance and reduced costs. Fig:1 Shipments served through alternative modes […]

Amazon vs Flipkart delivery speed

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This document is a graph which depicts the difference in delivery performance between Amazon and Flipkart. DOWNLOAD HERE [email-download download_id=”5962” contact_form_id=”4548”]

E-tailing – Insights on Private Labels

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This document is a graph covers the growth of private labels in e-tailing industry. DOWNLOAD HERE [email-download download_id=”5965” contact_form_id=”4548”]

MEA and india E-tailing Delivery Performance

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This document is a chart that compares the delivery performance of top cities across India and Saudi Arabia. DOWNLOAD HERE [email-download download_id=”5968” contact_form_id=”4548”]

Growth trend of Uber

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This document is a graph which shows growth of Uber in key markets US, China and India. DOWNLOAD HERE [email-download download_id=”5971” contact_form_id=”4548”]

Ola catches up with Uber on consumer satisfaction

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This document is a chart which compares the customer experience of Ola and Uber covering ride and booking experience. DOWNLOAD HERE [email-download download_id=”5980” contact_form_id=”4548”]

Evolution of Online cab market in India

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This document is a graph which shows where the Indian online cab market is positioned when compared to US and China market. DOWNLOAD HERE [email-download download_id=”6002” contact_form_id=”4548”]

Ola vs Uber Supply performance

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This document is a graph which covers the cab supple performance of Ola and Uber. DOWNLOAD HERE [email-download download_id=”6008” contact_form_id=”4548”]

Key trends of online market

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This document is a graph which shows what percentage of sales for e-tailing sellers in white goods, retail lighting and brown goods comes online. DOWNLOAD HERE [email-download download_id=”6014” contact_form_id=”4548”]

Mobile e-tailing opportunity in India

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This document is a graph which depicts the growth of online mobile sales in India by 2020. DOWNLOAD HERE [email-download download_id=”6038” contact_form_id=”4548”]

Listing performance of online classifieds player

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This document is a graph which shows the preference of sellers towards the various online classifieds platforms. DOWNLOAD HERE [email-download download_id=”6041” contact_form_id=”4548”]

Delivery performance of e-tailing industry

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This document covers insights on the delivery performance of the Indian e-tailers for Nov-15, Dec,15 and Jan-16. DOWNLOAD HERE [email-download download_id=”6044” contact_form_id=”4548”]

Insights from Oct-15 e-tailing festive sales

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This document is a chart which shows the performance of Indian e-tailers in the festive sales of October 2015. DOWNLOAD HERE [email-download download_id=”6059” contact_form_id=”4548”]