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Jun, 2022     

Indonesia Healthcare: Omni-channel Aid

HealthTech growth is likely to moderate going forward, we expect the sector to register an encouraging 40% CAGR growth between 2022-24.

1. Indonesia has ranks low on Health Access and Quality Index. Government is encouraging digital transformation to address these gaps…


Indonesia ranks lower than its Southeast Asian peers on the Health Access and Quality (HAQ) Index. Gaps in the traditional healthcare infrastructure are a big reason for the low ranking. In addition, issues such as the prevalence of high levels of smoking in the general population have created various health issues.

The government is now leveraging digital services to offer better and customized health services for Indonesian.

2. Majority of healthcare facilities are dominated by community health centres within Java areas

Note(s) : Since 2019, government requires all Indonesian to have BPJS (government insurance) so that Indonesian citizens are entitled to health assurance

A majority of healthcare facilities in Indonesia are in the Java islands. Around 75% of these are community healthcare centers. These centers provide first-aid services to low to middle-class populations. At the next level, the patients are referred to general (government-owned) hospitals if any need arises.

The availability of digital solutions in healthcare facilities is relatively low, at ~2%. Hence, there is scope for offering more online services. Online services can widen healthcare coverage and unlock greater efficiency in service delivery.

3. Structural demand for Healthcare services offers strong tailwinds for HealthTech players…


During covid, the government worked alongside HealthTech platforms to offer telemedicine services to patients. This provided positive momentum for the growth of HealthTech. While HealthTech growth is likely to moderate going forward (due to accessibility to offline facilities), we expect the sector to register an encouraging 40% CAGR growth between 2022-24.

4. Omni-channel helps to deliver the best of both offline and online


Omnichannel healthcare services have significant growth potential over the next few years.

Healthcare seekers prefer to have short waiting time as well as physical interaction. This can be suitably fulfilled by omnichannel offerings.

Hence, we expect many healthcare service providers to further streamline their offline and online presence soon.

5. New players emerging in the healthcare sector… suggests increasing awareness and potential demand for more holistic services


Healthtech sectors are currently dominated by big players but new players are starting to pick up which highlights the unmet demand and growth potential for more healthcare services.